Terms and Conditions

1. Preamble

Accent Voyage Limited (hereinafter referred to as “Accent Voyage” or “the Company”) is a private limited company registered in England and Wales under company number 15914521, with its registered office located at 124 City Road, London, EC1V 2NX, United Kingdom.

These General Terms and Conditions govern the provision of services by Accent Voyage to its clients. By using our services, you agree to be bound by these conditions. If you do not accept these conditions, please do not use our services.

Accent Voyage reserves the right to modify these conditions at any time. The modifications will take effect upon their publication on our website. It is your responsibility to regularly consult our general terms and conditions of sale.

For any questions regarding these conditions, please contact us at contact@accentvoyage.com.

2. Purpose and Scope

These general conditions aim to define the rights and obligations of the parties in the context of the marketing of language stays and language training by Accent Voyage Limited.

These services are intended for:

  • Consumers or non-professionals acting for purposes that do not fall within the scope of their commercial, industrial, artisanal, liberal, or agricultural activity;
  • Independent professionals or self-employed workers acting within the framework of their professional activity;
  • Companies acting within the framework of their professional activity, particularly for the training of their employees.

These general conditions apply to all bookings for stays or training, whether made by an individual for their own account, by an independent professional, or by a company on behalf of its employees.

The booking of a stay or training implies the complete and unreserved acceptance by the client of these general terms and conditions of sale, which prevail over any other document, except for special conditions expressly agreed in writing by Accent Voyage Limited.

In the case where the client is a company acting on behalf of its employees, it is their responsibility to ensure that the employees benefiting from the services are informed of and respect these general conditions.

Accent Voyage Limited reserves the right to modify these general conditions at any time. The applicable conditions will be those in effect on the date of the client’s booking.

3. Pre-contractual Information

Accent Voyage Limited undertakes to provide the client, before the conclusion of the contract, with all pre-contractual information necessary for their informed decision-making.

This information includes, but is not limited to:

  • Detailed descriptive sheets of stays and training courses
  • These general terms and conditions of sale
  • Any other relevant information document

These documents constitute the pre-contractual information provided to the client before the conclusion of their travel or training contract. The client acknowledges having read this information before proceeding with their booking.

Accent Voyage Limited reserves the right to modify certain elements of this pre-contractual information to the extent that these modifications are communicated to the client in a clear, comprehensible, and apparent manner before the conclusion of the contract.

4. Registration and Payment
4.1 Registration Procedures

Registration for a stay can be made online on our website, by telephone, or by any other means of remote communication.

4.2 Deposit and Balance Payment

A deposit will be required upon registration to confirm the booking. The amount of this deposit will be communicated to the client during the booking process and may vary depending on the type of stay or training chosen.

The balance of the price must be paid within the timeframe indicated on the invoice or booking confirmation. In the absence of specific indication, the balance must be paid at the latest before the start of the stay or training.

Accent Voyage Limited reserves the right to consider the booking as cancelled if full payment is not received within the specified timeframe.

5. Prices
5.1 Currencies

The prices of our stays may be established and invoiced in different currencies, notably in Pounds Sterling (GBP), Euros (EUR), or any other applicable currency, depending on the destination of the stay and agreements with our partners. The currency applicable to your stay will be clearly indicated during the booking process and on your invoice.

5.2 Price Revision

Our prices are subject to revision, both upwards and downwards, to consider variations in:

  • Exchange rates applicable to the services of your stay
  • Costs associated with the organization and provision of our services
  • Taxes, fees, or various charges imposed by third parties and integrated into the price of our services
5.3 Transparency

In the event of a price revision, we will inform you in a clear and comprehensible manner, justifying this revision and providing you with a calculation, on a durable medium, no later than 20 days before the start of the stay.

5.4 Payments

Payments must be made in the currency indicated on the invoice. Any exchange fees and bank charges are the responsibility of the client.

5.5 Price Guarantee

We reserve the right to offer special offers, including price guarantees, for certain stays. The details and conditions of these offers will be communicated at the time of booking and do not form an integral part of these general conditions.

5.6 Promotional Offers

Promotional offers are valid only for new bookings and according to the conditions specified in the offer.

We strive to keep our prices as stable as possible, but we reserve the right to modify them to reflect market conditions and ensure the quality of our services.

6. Modifications and Cancellations
6.1 Modifications by the Client

Any request for modification must be addressed in writing to Accent Voyage and may incur additional fees.

6.2 Cancellation by the Client

In case of cancellation, the following refund conditions will apply:

  • Refund conditions, including timelines and amounts, vary depending on the chosen school and programme.
  • The refund of the deposit and cancellation fees will depend on the specific policies of the relevant school.
  • In all cases of cancellation, administrative fees will be retained by Accent Voyage. The amount of these fees will be indicated to the client before booking.

The specific cancellation conditions, including deadlines, refund amounts, and administrative fees, will be communicated to the client before booking.

6.3 Modifications or Cancellations by Accent Voyage

Accent Voyage reserves the right to modify or cancel a stay in case of exceptional and unavoidable circumstances.

7. Insurance

Accent Voyage invites its clients to consider taking out travel insurance, including coverage for trip cancellation and repatriation. Although we do not make insurance subscription mandatory, we wish to draw your attention to its potential benefits:

  1. Cancellation insurance can allow you to recover all or part of your expenses if you have to cancel your trip for reasons covered by the policy.
  2. Medical and repatriation insurance can provide coverage in case of medical emergencies and, if necessary, for transportation to your country of origin.

We can provide you with information on insurance options that might be suitable for our services, but we encourage our clients to:

  • Carefully examine any existing insurance policies (for example, credit card benefits, home insurance with travel coverage) to understand what is already covered.
  • Compare different insurance options to find the coverage that best matches their needs and personal situation.
  • Consider factors such as the duration of the trip, destination, planned activities, and their personal health condition when choosing insurance.

Accent Voyage is neither an insurance provider nor a broker. We recommend consulting a qualified insurance professional for advice tailored to your specific situation.

The decision to take out travel insurance belongs entirely to each client. We respect our clients’ right to make informed decisions regarding their own risk management strategies.

8. Administrative and Health Formalities

It is the client’s responsibility to ensure that they are in possession of all necessary documents for the stay (passport, visa if applicable, etc.) and to comply with the health formalities in force.

9. Liability

Accent Voyage shall not be held liable in case of force majeure, fault of the client, or any event beyond its control.

10. Complaints

Any complaint must be addressed to Accent Voyage within 30 days after the end of the stay. You can submit your complaint:

We will address your concerns in accordance with applicable law.

11. Personal Data Protection

Accent Voyage is committed to respecting the confidentiality of personal data communicated by the client and to processing it in accordance with applicable data protection laws, notably the General Data Protection Regulation (GDPR) of the European Union and the UK GDPR (Data Protection Act 2018).

11.1 Collection and Use of Data

We collect and use your personal data only for the purpose of providing our services, managing our customer relationship, and complying with our legal obligations. The types of data collected may include, but are not limited to, your name, contact details, and booking details.

11.2 Legal Basis

The processing of your data is based on the execution of the contract, compliance with our legal obligations, or your explicit consent, as the case may be.

11.3 Data Retention

We retain your personal data only for the duration necessary to achieve the purposes for which it was collected, in accordance with our data retention policies and applicable legal requirements.

11.4 Data Sharing

Your data may be shared with our trusted partners (such as service providers) only to the extent necessary to provide our services. We never sell your personal data to third parties.

11.5 International Transfers

If your data is transferred outside the United Kingdom or the European Economic Area, we ensure that appropriate safeguards are in place to protect your data, in accordance with the requirements of the GDPR and UK GDPR.

11.6 Your Rights

You have the right to access your personal data, rectify it, erase it, limit its processing, object to its processing, and request its portability, within the limits provided by applicable law.

11.7 Data Security and Protection

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration.

To exercise your rights or for any questions regarding the processing of your personal data, you can contact us at the following address: contact@accentvoyage.com or via the contact form on our website.

For more details on how we process your personal data, please consult our complete Privacy Policy, available on our website or upon request.

12. Applicable Law and Jurisdiction
12.1 Applicable Law

These general terms and conditions of sale are governed by English law. For consumer clients residing outside the United Kingdom, this provision applies without prejudice to the mandatory provisions of the law of the client’s country of residence that would be applicable.

12.2 Competent Jurisdiction

a) For professional clients: Any dispute relating to the interpretation or execution of these general terms and conditions of sale falls under the exclusive jurisdiction of the English courts.

b) For consumer clients: In respect of consumer rights and applicable international conventions, the consumer client may, at their choice, bring the dispute before:

  • The English courts of Accent Voyage’s registered office,
  • The competent courts of their place of habitual residence,
  • The competent courts of the place of execution of the service.
12.3 Dispute Resolution and Alternative Recourse

We are committed to resolving any dispute fairly and efficiently. We encourage our clients to contact us directly for any complaint before considering other procedures. We will strive to resolve any dispute amicably.

If you are not satisfied with our response to a complaint, you can have recourse to alternative dispute resolution mechanisms:

  1. For our clients based in the United Kingdom: You can contact the Citizens Advice mediation service at https://www.citizensadvice.org.uk.
  2. For our clients based in the European Union: The European Commission provides an online dispute resolution platform, accessible at the following address: https://ec.europa.eu/consumers/odr/. This platform is designed to facilitate the out-of-court resolution of disputes related to e-commerce.

Please note that the use of these mediation services does not affect your right to pursue legal action if necessary. Recourse to these alternative dispute resolution mechanisms is made in accordance with the regulations applicable in your jurisdiction.

12.4 Severability

If one or more provisions of these general terms and conditions of sale were declared null or unenforceable, the other provisions would remain in force and continue to apply.